City of Bel Aire
Public Works Questions & Answers
Q: My water meter is low or sunken and it is dangerous. Who do I contact?
A: Please contact the Utility Billing Clerk at the (316) 744-2451 ext. 132, you can email public works at publicworks@belaireks.gov or you can fill out our online for General Water Question form.
Q: The Water department installed or repaired a water main in front of my home and has not been back to repair my lawn. Who can I call?
A: In most cases, we would prefer to wait a few days to dry out and settle before crews make the final touches and plantings. If it has been more than a few dry days, please contact the Utility Billing Clerk at (316) 744-2451 ext. 132.
Q. What are the blue and green flags doing in my yard?
A. The blue flags are how the water department locates the City water main and green flags are for sewer location. Typically pipes are flagged at the request of a utility company or the City may request flagging to make repairs on an underground utility.
Q. I have water running from my yard onto the street. What do I do?
A. If you have water running from you water meter or on the outside of your house, please call the City Utility Office at (316) 744-2451 ext. 132. If it is after hours (8 am to 5 pm, Monday to Friday) or weekend emergency, please call one of our emergency numbers, (316) 761-6972 or (316) 761-6973. These numbers are for an EMERGENCY ONLY!
Q. My neighbor has water running in their yard into the street, and they are on vacation. What should I do?
A. Call the City Utility Office at (316) 744-2451 ext. 132. If it is after hours (8 am to 5 pm, Monday to Friday) or weekend emergency, please call one of our emergency numbers, (316) 761-6972 or (316) 761-6973. These numbers are for an EMERGENCY ONLY!
Q. What are my options for paying my utility bill?
A. Utility bills are due on the 10th of each month in full. Currently, residents can pay with cash, check, Mastercard, or Discover Card. Payments are accepted in person, through the mail, over the phone, online, or at the City Hall drop box. Residents can also sign-up for automatic bank drafts by submitting this ACH Banking Authorization Form and documentation.